Wireless and Internet Troubleshooting

Modified on Fri, 8 Dec, 2023 at 10:41 AM

If you can't connect to the wireless network, please check the following:


  • Are you using the correct username?
    • CHES users - your username is your CHES email address
    • Melbourne High users - your username is your MHS email address
    • Other partner school users - your username is your Education or eduPass email address

  • Are you using the correct password?
  • Are you connecting to the right network?
    • CHES and partner school users connect to eduSTAR_C
    • Other Department of Education staff and external visitors connect to eduSTAR_Guest



If you are connected to the correct network but still cannot access the internet, please check the following:


  • Are you using a VPN or proxy service on your device and/or web browser? If so, these will prevent internet access. Please disable these to access the internet.

  • Are you using a managed web browser? Sometimes a managed web browser from another school can prevent internet access depending on the settings used. Please try a different browser, browser profile or a private browsing window.

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